Pular para o conteúdo
ZaiaZaiaZaia

/api/v1/ticketing-teams (GET)

GET
/api/v1/ticketing-teams
curl --request GET \
  --url 'https://api.endless.zaia.app/api/v1/ticketing-teams?pageNumber=1&pageSize=10'

Retrieves multiple ticketing teams.

Parameters

Seção intitulada “Parameters”

Query Parameters

Seção intitulada “Query Parameters”
joins
Any of:
Array<string>
Allowed values: tools-agents
pageNumber

The page number.

number
default: 1 >= 1

The page number.

pageSize

The page size.

number
default: 10 >= 1 <= 100

The page size.

Responses

Seção intitulada “Responses”

200

Seção intitulada “200”

Retrieves all ticketing teams for the workspace.

Media typeapplication/json
Array
Any of:
object
createdAt
required
string format: date-time
id
required

A UUID v4 string that identifies an entity.

string format: uuid
isRemoved
required
boolean
updatedAt
required
string format: date-time
description
required

The internal description of the ticketing team.

string
nullable >= 3 characters <= 250 characters
name
required

The display name of the ticketing team.

string
>= 3 characters <= 50 characters
picture
required

The picture associated with the ticketing team.

string
nullable
workspaceId
required

The workspace ID that owns the ticketing team.

string format: uuid
tools
required
Array<object>
object
createdAt
required
string format: date-time
id
required

A UUID v4 string that identifies an entity.

string format: uuid
isRemoved
required
boolean
referenceId
required

The ID of the original entity in production.

string format: uuid
nullable
updatedAt
required
string format: date-time
versionId
required

A UUID v4 string that identifies an entity.

string format: uuid
description
required

The internal description of the tool.

string
>= 3 characters <= 250 characters
detail
required
Any of:
object
allowedDomains
required

List of domains allowed in web search results.

Array<string>
effort
required

Web search effort level.

string
Allowed values: low medium high
execution
required

Whether the search should always be executed or only if the agent decides to do it.

string
Allowed values: eligible compulsory
llmProviderId
required

Optional OpenAI LLM provider ID to be used in this tool call.

string format: uuid
nullable
prompt
required

Prompt to be appended alongside queries to instruct the LLM call.

string
nullable <= 500 characters
type
required
string
Allowed values: agentic-web-search
name
required

The display name of the tool.

string
>= 3 characters <= 50 characters
workspaceId
required

The workspace ID that owns the tool.

string format: uuid
agentTools
required
Array<object>
object
createdAt
required
string format: date-time
updatedAt
required
string format: date-time
agentId
required

The id of the agent to link the tool to.

string format: uuid
toolId
required

The id of the tool to link to the agent.

string format: uuid
agent
required
object
createdAt
required
string format: date-time
id
required

A UUID v4 string that identifies an entity.

string format: uuid
isRemoved
required
boolean
referenceId
required

The ID of the original entity in production.

string format: uuid
nullable
updatedAt
required
string format: date-time
versionId
required

A UUID v4 string that identifies an entity.

string format: uuid
codeRuntime
required

Whether the agent should be able to execute JavaScript code using the Code Runtime tool.

boolean
internalName
required

The internal name of the agent. For internal use only.

string
nullable >= 3 characters <= 50 characters
iterations
required

The number of iterations (steps) the agent can execute in a single execution.

number
>= 2 <= 100
llm
required

The LLM model key to use for the agent.

string
Allowed values: claude-haiku-4-5 claude-opus-4-8 claude-opus-4-6 claude-opus-4-5 claude-sonnet-4-6 claude-sonnet-4-5 gpt-5.2 gpt-5.5 gpt-5.4 gpt-5.4-mini gpt-5.4-nano gpt-5.6-luna gpt-5.6-sol gpt-5.6-terra gemini-2.5-flash gemini-2.5-pro gemini-3.5-flash gemini-3-flash gemini-3-pro gemini-3.1-pro kimi-k2.5 kimi-k2.6 grok-4.3 grok-4.5
llmProviderId
required

The id of the LLM provider to use for the agent.

string format: uuid
nullable
name
required

The name of the agent.

string
>= 3 characters <= 50 characters
picture
required

The picture of the agent.

string
nullable
planning
required

Whether the agent should plan before each execution.

boolean
prompt
required

The main description of the agent’s behavior.

string
>= 1 characters <= 10000 characters
reasoningMode
required

The reasoning mode to use for the agent. If null, reasoning will be disabled.

string
nullable
Allowed values: low medium high xhigh
role
required

The role of the agent. Particularly useful to give other agents context of what the agent does.

string
>= 1 characters <= 250 characters
superIdentityId
required

The super identity ID associated with the agent.

string format: uuid
temperature
required

The temperature to use for the agent. The lower the more deterministic. The higher the more creative.

number
<= 2
timezone
required

The timezone to use for the agent. If null, no timezone will be used.

string
nullable
Allowed values: Africa/Cairo Africa/Johannesburg America/Chicago America/Denver America/Los_Angeles America/New_York America/Sao_Paulo America/Manaus Asia/Dubai Asia/Kolkata Asia/Shanghai Asia/Singapore Asia/Tokyo Australia/Sydney Europe/Berlin Europe/London Europe/Moscow Europe/Paris Pacific/Auckland Pacific/Auckland2 UTC auto
toolCount
required

The number of tools currently associated with the agent.

integer
voiceId
required

The TTS voice to use for audio responses. Null when disabled for the agent.

string format: uuid
nullable
workspaceId
required

The workspace ID that owns the agent.

string format: uuid
Example
[
  {
    "tools": [
      {
        "detail": {
          "effort": "low",
          "execution": "eligible",
          "type": "agentic-web-search"
        },
        "agentTools": [
          {
            "agent": {
              "llm": "claude-haiku-4-5",
              "reasoningMode": "low",
              "timezone": "Africa/Cairo"
            }
          }
        ]
      }
    ]
  }
]

401

Seção intitulada “401”

Unauthorized.

Media typeapplication/json

The description of a known exception.

object
code

The error code.

string
cta

The error call-to-action.

object
type
required
string
Allowed values: support-contact
url
required
string format: uri
feedback
required

The error feedback.

object
enUs
string
esEs
string
ptBr
string
message
required

The error message.

string
name
required

The error name.

string
Example
{
  "cta": {
    "type": "support-contact"
  }
}